there is a certain error is normal with 1-3cm difference
If the item is defective, please notify us within 72 hours of delivery. Take pictures of the defective item.
The buyer is responsible for all shipping cost incurred.Our shipping fee includes handling charges, packing stuff and other related costs.
All items must be returned in their original condition, in order to qualify for a refund or exchange of goods.
Your feedback is extremely important to our business development,we sincerely invite you to leave positive feedback with five stars to us basing on your satisfaction with our commodity and service.Unfortunately,if you are planning to give us a neutral/ negative feedback because of your bad buying experience with us,please contact us at any time so as to clear up your discontent and resolve the problem.
Do not hesitate to contact us any time if have any question before your purchase, we will reply your questions within 8 hours
we are trying the best to offer you the best products in good condition and lowest prices with the fast delivery in sevices.We also expected to establish long term business with you in the futures.
Check the items carefully. If you have questions about shipping or quality we set on the page, please contact us directly.
We'll ship the item according to your address you give us, so Check your name/address/post code/phone number.
To avoid or minimize your costs&troubles,.Please check with your country's customs office to determine what these additional costs will be prior to buying
We offen ship items via china post air or EMS and other DHL,UPS,FEdEX,TNT,etc
China Post is only for packages less than 2KG. but it takes much longer time, EMS or other is better for large packages. It takes about 4 ~10 days to most countries.
We do not responsible for any accidents,delays or other issues that are the responsibility of the shipping service.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of CranberryVogue (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://cranberryvogue.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.